Where can I receive my order? It can be sent to an address selected by you (home, work, etc. - never a PO Box)
Can the delivery country be different from the purchase country? No. The delivery country must always be the same country in which the purchase was made.
How long will my order take to arrive? Delivery times depend on the type of delivery selected. Store deliveries take 3 to 5 working days, standard deliveries take 2 to 3 working days(this period is not applied for the Azores and Madeira) and express deliveries, between 1 and 2 working days(this period is not applied for the Azores and Madeira).
How much do I pay for delivery service? Store Download – FREE Standard Delivery – 10 EUR. FREE DELIVERY (ORDERS OVER 50 EUR) Express Delivery – 15.95 EUR.
Can I track my order? Yes, in the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the home delivery process? If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
What is the store delivery process? If you have chosen store delivery, we will send you a text message when your order has arrived (you will have 15 days to collect it). It is necessary to show the order number and the ID of the person who collects the parcel.